The CUSTOMER is informed that the photographs of the products on the website are an approximate image of the products offered, so it is possible that they may differ from the original. The descriptions and illustrations of the products offered through this website are for informational purposes only.
The merchandise will be sent upon payment, said payment being decisive for the implementation of the order.
In order to place your order, it will be essential to register as a customer, completing the necessary identification data as well as the delivery address of the merchandise.
PRICES:
All product prices indicated on the website include VAT, however, the final prices with VAT and other taxes that may apply will be reflected in the purchase process. Shipping and transportation packaging costs are not included in the product prices. At the end of the purchasing process and before proceeding to payment, these shipping costs will be specified depending on the delivery destination and the chosen method. In certain purchases and depending on the quantity or units of products purchased, shipping and transportation costs will be free.
Consequently, upon confirmation by the CUSTOMER of their order and before proceeding to pay for the products, the final purchase price, to be paid by the customer, will appear on the screen.
AVAILABILITY:
The products offered by Murgiplast SL will always be subject to availability. If any offered item is not available, the lack of availability will be reported on the website itself and/or by email. In cases where the product contracted by the CLIENT is out of stock, they will be duly informed of this and an alternative product with similar characteristics and of equal quality to the one purchased will be offered. If, even so, the CUSTOMER is not interested in accepting the proposed alternative, Murgiplast SL will proceed to refund the amount already paid and will inform them of the refund procedures and deadlines.
PAY:
The Client agrees to pay at the time the order is placed. The rates corresponding to the relevant shipping and transportation costs, in addition to the relevant taxes, will be added to the initial price that appears on the Website for each of the products offered. In any case, these rates will be previously communicated to the Client before formalizing the purchase itself.
Your personal data will be processed and incorporated into a database owned by Murgiplast SL. It is guaranteed that your data travels in a secure, encrypted and protected connection.
Payments are made prior to the delivery of the product, so Murgiplast SL will not provide the requested product until the moment it has received payment for it and, in any case, after 24 working hours from its confirmation.
ORDER DELIVERY:
Orders will be processed once payment confirmation has been correctly received and will be shipped after 24 business hours.
All costs associated with the delivery of each order will appear detailed when making the purchase.
The customer will be informed of the delivery date of his order, so that he is not absent at the time of delivery.
Any costs that may be generated as a result of information provided incorrectly regarding delivery or customer data will be assumed by the customer.
In the same way, Murgiplast SL will not assume any responsibility when the delivery of the product does not take place as a result of the inaccuracy or falsity of the data provided by the user for this purpose, as well as in the event that the delivery cannot be made. for reasons beyond the control of the shipping company assigned for this purpose, such as the absence of the recipient.
Murgiplast SL informs the Client that it is possible for the same order to be divided into several deliveries.
Orders will be delivered with their respective delivery note in which the customer data, order, prices and products shipped will appear.
DELIVERY TIMES:
Delivery times are stipulated in 48-72 hours, from the moment the shipment is made, within the Peninsula and 7 days for the rest of the European territory.
In the event that we cannot meet the agreed delivery time (due to force majeure), we will contact you to notify you and specify the new shipping date. If in this situation the customer wishes to cancel the order, it will be canceled at no cost and the amount will be returned in full. Once the amount of the order has been returned, no type of claim will be accepted.
CANCELLATION AND RETURN OF ORDERS:
THE COMPANY will accept order cancellations when requested before shipment. To cancel you must request it using the form on the website or by sending an e-mail to sales@murgiplast.com to which a response will be made indicating the status of your order and the cost, if applicable, generated by said cancellation.
Cancellation of the order will not generate any cost for the user as long as it is done before the shipment becomes effective.
If the cancellation is made once the merchandise has been shipped, the user must bear the shipping costs generated.
Orders can be returned within a period of 15 days from receipt of the order. Once the merchandise is received at our facilities, and after reviewing its good condition, the corresponding amount will be paid.
The costs generated by the return are the responsibility of the customer. Except for those cases in which the return comes from a shipping error by Murgiplast SL or due to a defect in the product, in which case the company that delivers the merchandise or, failing that, Murgiplast SL must be notified within a period of time. maximum of 48 hours from receipt.
In such case, Murgiplast SL undertakes to exchange the defective product for another identical one whenever it is available. You will also be responsible for the return and shipping costs. In the event that the change cannot be made, the amount will be refunded.
MODIFICATION OF THE CONDITIONS
Murgiplast SL reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. Therefore, we recommend that the Client read them carefully each time they access the Website.
Clients and Users will always have these conditions accessible for any queries they wish to make.